working with users to formulate and document business requirements
identifying, investigating, and analysing business processes, procedures and work practices
identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
creating user and training documentation, and conducting formal training classes developing functional specifications for use by system developers
using data and process modelling techniques to create clear system specifications for the design and development of system software
acting as a central reference and information source, providing guidance and assistance in the system project decision making process