Key Responsibilities
Working collaboratively with the operationmanagement team your responsibilities will include:
;
l Day to day communication maintenance with contractor drivers wherenecessary via phone & chat;
l Handle Contractor drivers’ complaints;
l Facilitate inter-departmental communication;
l Information Collection & Examination;
l Additional duties as assigned.
The skills and experienceyou bring
l Ability to communicate/listen effectively;
l CSR(Customer Service & Relationship) experience - in BPO, Consulting,Transport or Internet;
l Strong power on implement;
l Self-learning ability;
l Good command of MS Office;
Report to
l Operation Supervisor/Manager
主要职责
l 通过电话，聊天方式与送餐员进行沟通，答疑并解决其问题
l 处理送餐员投诉
l 公司内部沟通
l 各类资料收集&检查
l 完成上级交代的其他任务
所需技能
l 有效的沟通与聆听能力
l 有过客户服务相关经验
l 有较强的执行力
l 自我学习能力
l 熟练使用Office套件
汇报对象
运维经理
